Shipping Policy

Last updated: June 2026

At Biohacking Elite, we understand the importance of reliable, secure, and timely delivery. We maintain inventory of listed products where available and aim to process orders efficiently without unnecessary delay.

1. Order Processing and Dispatch

Orders received before 12:00 PM Central Time, Monday through Friday, are normally processed and shipped the same day.

Orders received after 12:00 PM are normally processed and shipped on the following business day.

Orders submitted on weekends or recognized United States federal holidays will normally be processed on the next available business day.

Once a shipment has been accepted by the carrier, it may continue moving through the carrier’s network seven days a week, including weekends. Weekend transit and delivery depend on the selected shipping service, destination, and carrier availability.

After an order has shipped, customers will normally receive a confirmation email containing tracking information.

Business days: Monday through Friday, excluding recognized United States federal holidays.

Same-day processing is an operational target and is not guaranteed. Orders may require additional processing time because of payment verification, order review, product availability, address issues, or circumstances outside our reasonable control.

2. Shipping Methods and Estimated Delivery Times

Delivery estimates begin after the order has been processed and accepted by the shipping carrier.

These delivery periods are estimates provided for general guidance. They are not guaranteed by Biohacking Elite and may be affected by carrier delays, severe weather, public holidays, regulatory inspections, address problems, or other circumstances outside our reasonable control.

3. Product Handling and Storage During Transit

All research products are shipped in carefully prepared packaging designed to protect product quality during normal transit conditions.

Lyophilized, or freeze-dried, research compounds are generally stable during ordinary shipping conditions. After delivery, customers should promptly store products according to the storage information provided on the relevant product page, label, or accompanying documentation.

Appropriate cold-storage conditions may be recommended for longer-term preservation where applicable.

Customers are responsible for reviewing and following the storage and handling information associated with each product.

4. Packaging Standards

Every shipment is prepared with product protection, quality assurance, and discretion in mind.

Depending on the product and order, packaging may include:

• Clearly labelled product vials

• Batch or lot identification information

• Protective materials designed to reduce the risk of breakage

• Secure and discreet external packaging

• Access to the relevant Certificate of Analysis through the product image gallery or website, where available

We take reasonable measures to ensure that products are packaged safely and appropriately before being transferred to the shipping carrier.

5. Domestic Shipping Only

Biohacking Elite currently ships only to eligible addresses within the United States.

Orders submitted with an unsupported or international destination may be cancelled and refunded.

We do not currently ship to:

• International destinations

• Freight-forwarding services

• Mail-forwarding addresses

• APO, FPO, or DPO military addresses

• Jurisdictions where shipment is restricted or prohibited by applicable law

Additional restrictions may apply according to federal, state, local, carrier, or regulatory requirements.

Biohacking Elite reserves the right to refuse or cancel a shipment when fulfilling the order would violate applicable law, carrier requirements, or company policy.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Biohacking Elite is not responsible for delays, failed deliveries, returned packages, or losses caused by:

• Incorrect or incomplete addresses

• Missing apartment or unit numbers

• Invalid postal codes

• Customer relocation

• Refusal of delivery

• Failure to collect a package

• Other inaccurate information supplied during checkout

Customers should contact us as quickly as possible after ordering if an address correction is required. We cannot guarantee that an address can be changed after an order has entered processing or been transferred to the carrier.

Additional shipping charges resulting from incorrect address information or reshipment may be charged to the customer where permitted by law.

7. Tracking Information

Tracking information will normally be provided by email after the shipping carrier accepts the package.

Tracking updates are generated and controlled by the carrier. Temporary gaps, delayed scans, or inaccurate estimated-delivery dates may occur and do not necessarily mean that a package has been lost.

Customers should allow reasonable time for the carrier’s tracking system to update after receiving a shipping confirmation.

8. Lost, Delayed, Missing, or Damaged Shipments

If a shipment arrives damaged, contains an incorrect item, is incomplete, or is marked as delivered but cannot be located, please contact Biohacking Elite as soon as possible.

To help us investigate, please provide:

• Your order number

• The tracking number

• A description of the issue

• Photographs of the package, label, contents, or visible damage where applicable

• Any relevant carrier correspondence

Claims involving damaged, missing, incorrect, or incomplete shipments should be reported within 72 hours of the recorded delivery date.

Customers should retain the original packaging and damaged contents until the review has been completed.

We may contact the shipping carrier and review the order information before determining whether a replacement, reshipment, store credit, or refund is appropriate.

Submitting a claim does not automatically guarantee a replacement or refund. Each claim is reviewed according to the available evidence, carrier information, our Refund and Return Policy, and applicable law.

9. Packages Marked as Delivered

When carrier tracking shows that a package has been delivered, customers should first:

• Check the delivery location carefully

• Ask household members or building staff

• Check nearby entrances, mail areas, lockers, or secure locations

• Confirm that the shipping address on the order was correct

• Contact the carrier for available delivery details

To reduce the risk of loss, theft, weather exposure, or unattended delivery, we recommend shipping orders to a secure location where the package can be received promptly.

Responsibility for a shipment after confirmed delivery will be determined in accordance with the carrier’s records, the circumstances of the claim, our applicable policies, and any rights that cannot legally be excluded.

10. Shipping Delays

Biohacking Elite is not responsible for delays caused by circumstances outside our reasonable control, including:

• Carrier service interruptions

• Severe weather or natural disasters

• Public emergencies

• Regulatory or security inspections

• Incorrect shipping information

• Labour disputes

• Transportation interruptions

• High seasonal shipping volume

• Government action

• Other force-majeure events

We will provide reasonable assistance where possible, but we cannot guarantee a particular delivery date once a package is in the carrier’s possession.

11. Order Changes and Cancellations

Requests to modify or cancel an order should be submitted as soon as possible.

An order cannot normally be changed or cancelled after it has been processed, packaged, or transferred to the shipping carrier.

All cancellation and refund requests are also subject to our Refund and Return Policy.

12. Research Use Only

All products supplied by Biohacking Elite are intended strictly for lawful laboratory, analytical, educational, or scientific research purposes.

Products are not intended for:

• Human consumption

• Animal consumption

• Injection or administration

• Medical, therapeutic, diagnostic, cosmetic, or veterinary use

• Clinical treatment or disease prevention

Customers are responsible for ensuring that purchasing, possessing, receiving, storing, and using a product is lawful within their jurisdiction.

13. Contact Information

For shipping-related questions or assistance, contact:

Biohacking Elite
7 South Linn Street
Iowa City, Iowa 52240
United States

Customer Support Hours:
Monday–Friday, 8:00 AM–4:00 PM

Email: Biohackingelite@pm.me
Contact page: https://biohackingelite.com/contact/